Emirates Telecommunications Group Company P.J.S.C (“Etisalat”) is the data controller of your Personal Data. We decide how and why your personal data is processed, either alone or jointly with others, through your use of the Platform.
Data Protection Officer (DPO): means any natural or legal person appointed by the Controller or Processor to undertake the responsibilities of ascertaining the compliance of his/her entity with the controls, conditions, procedures and rules for Processing and protecting Personal Data stipulated herein, and ascertaining the integrity of its systems and procedures in order to ensure compliance with the provisions hereof.
Personal Data: means any information of any form related to an identifiable individual, or an identified natural person, or one who can be identified directly or indirectly by way of linking data, using identifiers such as name, voice, picture, identification number, online identifier, geographic location, or one or more special features that express the physical, psychological, economic, cultural or social identity of such person. It also includes Sensitive Personal Data and Biometric Data.
Process and Processing: means any operation or set of operations, which is performed on Personal Data using any electronic means, including Processing and other means. This process includes collection, storage, recording, organization, adaptation, alteration, circulation, modification, retrieval, exchange, sharing, use, or classification or disclosure of Personal Data by transmission, dissemination or distribution, or otherwise making it available, or aligning, combining, restricting, blocking, erasing or destroying Personal Data or creating models therefor.
We process different categories of personal data to enable us to provide services to you, which we have grouped together below:
We will use the information we collect about you in the following ways:
We will only Process your Personal Data where we have an appropriate legal basis to do so. Appropriate legal basis includes:
Performance of a Contract: in order to perform a contract with you or to take steps at your request before entering into such a contract, or to terminate a contract;
Comply with legal obligation: in order for us to comply with any legal or regulatory obligation to which we are subject;
Protection of your vital interests: in order to protect your vital interests; and
Consent: in certain circumstances, we may ask for your express consent to collect, process or transfer your Personal Data, for example in relation to opting into receiving direct marketing. You have the right to withdraw your consent at any time simply by contacting us.
We have implemented appropriate security measures to prevent accidental loss of or unauthorized access to, use, amendment or disclosure of your Personal Data. We also limit access to your Personal data to those employees, agents, contractors and other third parties who have a business need to know, are subject to a duty of confidentiality and who will process your Personal Data strictly on our instructions.
We will only retain your Personal Data for as long as reasonably necessary to fulfil the purposes for which we collected it and/or for the purpose of satisfying any legal or reporting requirements. In some circumstances we will anonymize your Personal Data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
We may collect your personal information from, transfer it to, and store and process it in the United Arab Emirates and other countries outside of where you live. Whenever we share information outside of where you live, when we are legally required to do so, we make sure an adequate transfer mechanism is in place. We also make sure any third parties we share information with have an adequate transfer mechanism in place, as well. If you are accessing the Platform from outside the United Arab Emirates, you consent to the transfer, storage, and processing of your data in and to the United Arab Emirates or other countries.
Withdraw consent – You have the right to withdraw your consent to processing your Personal Data at any time, however, if you do, we may not be able to provide services to you or you may not be able to access features of the Platform. Withdrawing consent will not affect the lawfulness of any Processing carried out prior to your withdrawing your consent.
We may require specific information from you to help us confirm your identity and ensure your rights to access your Personal Data. This is a security measure to ensure that your Personal Data is not disclosed to someone who has no right to receive it.
If you wish to exercise any of the rights set out above, please contact [email@example.com].
The Platform may, from time to time, contain third-party data, information, applications, features or materials from third parties (“Third-Party Materials”). Through these Third-Party Materials you may be providing information to such third parties as well as Etisalat. Etisalat is in no way responsible for any Personal Data that may be collected through those websites. Etisalat encourages you to review the privacy notices of those third parties you interact with through our services.
GoChat is not directed at children under the age of Sixteen (16) and Etisalat does not knowingly collect Personal Data from persons who are under the age of Sixteen (16) years old without the consent of a parent or legal guardian. Persons under age Sixteen (16) may only use our Platform with the involvement and consent of a parent or legal guardian.
15.1 Users in California
Right to Know — You have the right to request to know more about the categories and specific pieces of personal information that we have collected about you and access a copy of the Personal Data we hold about you.
Right to Correction — You have the right to have inaccurate personal information about you corrected.
Right to Deletion — You have the right to request deletion of Personal Data that we have collected about you.
Right to Non-Discrimination — If you choose to exercise any of your rights under the CCPA, we will treat you like all other users. In other words, there is no penalty for exercising your rights under the CCPA.
Right to Opt-Out - You have the right to opt out of the sale of your personal information.
To find out more information about the Personal Data we collect about you, please see the sections above entitled “Data We Collect from You and How We Use It”.
To learn about the business and commercial purposes for which we collect your Personal Data and the categories of service providers who have access to your Personal Data, please see the sections above entitled “How We Use Your Data” and “Disclosure of Your Personal Data.”
15.2 Users in the EEA and the UK
a. The Purposes and Legal Basis for Processing
Our Privacy Notice explains the reasons why we process your Personal Data. We only process Personal Data when we have a legal basis for the processing, as follows:
Contract: To fulfil a contract with you, when you’ve entered into an agreement with us;
Consent: in certain circumstances, we may ask for your consent, including to provide you with marketing communications, provided you have not objected or opted-out, as may be appropriate under applicable law;
Legal Obligation: To comply with any legal obligation applicable to us around the world;
Legitimate Interest: we may also process your Personal Data for the purposes of our own legitimate interests or for the legitimate interests of others, provided that, processing does not and shall not outweigh your rights and freedoms.
b. Automated Decision-Making and Profiling
We may use profiling and analytics for product development purposes and business intelligence purposes. These analytics help us understand and improve our products and better serve our clients and consumers.
c. International Transfers
Your Personal Information may be transferred to, stored at, or processed in the United Arab Emirates and other countries that may not have equivalent privacy or data protection laws.
We use specific standard clauses to facilitate transfers of personal data from the EEA to third countries and have agreements in place with third parties to restrict and regulate their processing of your data. By submitting your data, accessing our site, or using our services, you consent to this transfer, storage, and processing by Etisalat and its processors.
We generally use approved Standard Contractual Clauses to assure that Personal Data is adequately protected when it is transferred out of the EEA, the UK, or Switzerland to countries without an adequate level of data protection, but we may also make transfers to recipients with approved binding corporate rules or appropriate data processing agreements.
This describes privacy of information collected and/or generated during the use of the GoChat GPT feature on GoChat Messenger (the “Feature”):
By utilizing the Feature, you acknowledge and agree that Third Parties or Azure OpenAI Service may collect information from the content you provide, including input, file uploads, and feedback. Such collection of information is subject to the respective third party’s or Azure OpenAI Services own policies and terms, and you are solely responsible for any data provided by you through the Feature.
We may receive automatically from use of the Feature the following message:
“When you visit, use and interact with the Service, we may receive the following information about your visit, use and interactions (“Technical Information”):