What devices does GoChat support?
We support all Smartphones that meet the following requirements:
- Android running Android 5.0 and above.
- iPhone running iOS 12 and above.
- Your phone is able to receive SMS during the verification process.
You will also need a data plan in order to receive messages when outside the range of a Wi-Fi network.
Which country/region is GoChat available in?
GoChat is globally available in all countries/regions.
How to create a GoChat account?
Make sure you use an active phone number to create a GoChat account.
An SMS will be delivered to your phone.
The SMS will contain a 6-digit verification code.
The verification code is unique to your account.
Do not guess the verification code.
Will my GoChat account work on multiple phones or with multiple numbers?
GoChat verifies your account on only one device and one number at a time. If your device is dual-SIM, you need to select the number to use with GoChat
GoChat will ask permission to access your device address book so you can see your contacts who also use GoChat
Displaying contacts correctly:
- Make sure that your contacts have active GoChat accounts
- Save the contact details in your device address book with proper formats
- Where possible, use the use the full international format: + [country/region code] [full phone number].
- Remove any leading zero or special calling codes.
- Ensure you accept the GoChat contact permission request (or go to your device settings and enable it)
- If your device address book allows, ensure that all accounts and groups are set to "visible" or "viewable".
Blocking contacts will prevent you from receiving calls or messages from them:
- Blocking Contacts: go to Profile -> Settings -> Account ->Privacy
- To un-block, follow the same flow and select the contact to un-block
Note: A blocked contact will still show in your address book.
Receiving or Sending Messages
If you have a bad internet connection, you will not receive GoChat messages
In addition, if you still have issues, check the following:
- The contact you are messaging has not blocked your number.
- Your GoChat account registration is complete.
If you notice that timestamp on your received messages are incorrect:
- Check the time settings on your phone and set it to automatic or network provided.
- If you need to set it manually, Make sure you select the correct time zone for your location.
Notifications not working
If you are not receiving notifications for incoming messages or calls on GoChat, please check the following:
1. Check and ensure Make sure your device is connected to the Internet
2. Make sure notifications are enabled. You can check that out by going to Profile -> Settings -> Notifications.
3. Make sure you are using the latest app version.
If you still have the issue after the above steps, try the actions below:
1. For iOS users: force quit the GoChat app
2. For Android: Check that your device has no functions (like task killers) that are interfering with GoChat.
Audio & Video Quality Issues
The major reason for audio or video quality issues is the performance of your internet connection. If you notice any issues with your call quality, make you connect to a stable internet connection.
Managing your account
Changing My Number
Use the Switch Number in Profile -> Settings -> Account -> Switch Number:
- Make sure your new phone number can receive SMS and has an active data connection.
- Make sure your old phone number is currently verified.
Note: When you change your number, all your Contacts, Chat Groups and Personal Information will be linked to the new number and you will lose message history.
I Lost My Phone
To recover your account in case your device is lost or stolen:
- Sign-in to GoChat with your number on your new device. You will receive the OTP SMS and verify your number.
- Once you login, your account on the lost/stolen device will be automatically logged out.
Note: If your device was stolen, do the following immediately:
- Lock your SIM Card by calling your mobile provider as soon as possible
- You need your new SIM Card to log back in to your account
*Check if your network operator requires you to have a Calling Plan to make Voice and Video Calls.
Please contact us for any comments,issues and inquiries:
- Via Email:firstname.lastname@example.org